Terms of service
Terms of Service
This website is operated by Phytocopia. Throughout the site, the terms “we”, “us” and “our” refer to Phytocopia. By visiting our website or purchasing from us, you agree to the following Terms of Service.
Online Store Terms
By using this website, you confirm that you are at least the age of majority in your province, territory, state, or country of residence, or that you have permission from a parent or legal guardian to use this site.
You may not use our products or website for any unlawful purpose. You agree not to misuse the website, interfere with its operation, or attempt to access areas or data that you are not authorized to access.
Product Information
We do our best to provide accurate product names, descriptions, images, prices, ingredients, nutrition information, and availability. However, we do not guarantee that all information on the website will always be complete, current, or error-free.
Product packaging, labels, ingredients, and manufacturer information may change. Customers are responsible for reading the product label before use, especially if they have allergies, sensitivities, dietary restrictions, or medical concerns.
Health and Supplement Disclaimer
Products sold by Phytocopia are not intended to diagnose, treat, cure, or prevent any disease.
Information on this website is provided for general product information only and should not be considered medical advice. Always consult a qualified healthcare professional before using any supplement, especially if you are pregnant, breastfeeding, taking medication, have a medical condition, or are purchasing for someone with specific health concerns.
Orders and Payment
When you place an order, you agree to provide accurate billing, shipping, and contact information.
We reserve the right to refuse, cancel, or limit any order for any reason, including suspected fraud, incorrect pricing, product unavailability, payment issues, or shipping restrictions.
If an order is cancelled after payment has been received, we will issue a refund to the original payment method.
Prices and Availability
All prices are listed in Canadian dollars unless otherwise stated.
Prices, discounts, promotions, and product availability may change at any time without notice. We reserve the right to correct pricing errors and cancel orders affected by incorrect pricing.
Shipping
Shipping times, rates, and delivery estimates are provided as accurately as possible but are not guaranteed. Delivery times may vary depending on the shipping carrier, destination, weather, holidays, or other delays outside our control.
Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete address information.
Returns and Refunds
Returns and refunds are handled according to our Return & Refund Policy.
To qualify for a refund, returned products must be unopened, sealed, unused, in new condition, and in original packaging. Customers are responsible for return shipping costs unless the return is due to our error.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at phytocopiacanada@gmail.com with your order number, a description of the issue, and clear photos of the product and packaging.
If the issue is confirmed, we will offer a replacement, refund, or other appropriate solution.
Allergens and Product Safety
Some products may contain allergens such as milk, soy, nuts, gluten, or other ingredients. Customers are responsible for checking product labels and ingredient information before purchase and use.
Phytocopia is not responsible for reactions caused by known or unknown allergies, sensitivities, misuse, improper storage, or failure to follow product directions and warnings.
Third-Party Services and Links
Our website may use third-party services, including payment processors, shipping carriers, apps, and analytics tools. These third parties may have their own terms, policies, and privacy practices.
We are not responsible for the content, policies, or practices of third-party websites or services linked from our store.
Limitation of Liability
To the fullest extent permitted by law, Phytocopia is not liable for indirect, incidental, special, or consequential damages related to the use of our website, products, or services.
Our maximum liability for any order is limited to the amount paid for the product involved in that order.
Errors and Omissions
Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, availability, or other details.
We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate.
Governing Law
These Terms of Service are governed by the laws of the Province of Quebec and the applicable laws of Canada.
Changes to These Terms
We may update or change these Terms of Service at any time. Changes will take effect when posted on this website. Continued use of the website after changes are posted means you accept the updated terms.
Contact Information
Questions about these Terms of Service can be sent to:
Phytocopia
3447 R. Notre Dame O
Montréal, QC H4C 1P3
Canada
Email: phytocopiacanada@gmail.com